Please contact support@email.nordicbraintech.com for assistance and help.
We’ll get back to you as soon as we can, but in the meantime you can try to troubleshoot with some of the other alternatives listed here in the FAQ’s

If you're unable to log in, try clicking 'Forgot Password' in the app. If the issue persists, double-check that you're using the correct email address. Is it possible you created your Brain Twin account with a different email?

Contact us, and we’ll help you resolve this: support@email.nordicbraintech.com

If your data appears to be missing in Brain Twin, it’s usually because you have multiple accounts. Try logging out, and back in with another of your email addresses (if you know you own more than one).

You can also try to restore your data by logging out, and back in to the same account again. This should refresh the data and solve the issue. If it doesn’t help, please reach out to us and let us know more details around your case.

Contact us, and we’ll help you resolve this: support@email.nordicbraintech.com

If you've tried the 'Forgot Password' option more than three times and followed the instructions, the system may be temporarily blocked. Try logging in again 24 hours later. If the issue persists, please contact us.

Please try the following:

1. Log out (follow instructions)

2. Fully close the app

2. Make sure you have the most up-to-date version of the app in the App Stores (if you don’t download it)

3. Make sure you have a functional internet connection

- Try logging in.

4. If it still doesn’t work, try to re-install the app from the App Store

5. Try logging in again

If you are still experiencing issues, please reach out to us at support@email.nordicbraintech.com so we can look into it.

If a painkiller or migraine medication is missing in Brain Twin, please email us at support@email.nordicbraintech.com and let us know the name of the medication, what form it has (pill, spray, injection), and the dosage you take. We’ll add it to the app and let you know when it’s done.

1. Make sure the app is updated to the latest version (check the App Store or Google Play for updates).

2. Log out and log back in. If that doesn’t work, proceed with the next step.

3. Log out, then Delete the app and reinstall it (you won’t lose any data, as it’s stored in the cloud).

4. Restart your phone. Log in again.

If you’d like to delete your account and all your associated data, go to “My profile” (bottom right page).

1. On this page, click the button with the pencil that says “Profile Settings”

2. Scroll down to the bottom where you see “Delete User”

3. Click the “Information” icon next to your email under the Delete User area

4. Proceed to delete your account and withdraw your consent by clicking “Delete”

5. You have 30 days to change your mind before all your account data is wiped and we won’t be able to recover it

You can absolutely have manual medication intervals suitable for your personal treatment plan.

This is particularly useful for Botox, which has several weeks between each treatment.

We know a lot of people don’t have an opportunity to renew their botox every 12 weeks on the day, which is why we’ve added the option to use manual entries and intervals.

Here’s how you do it:

• Head over to “my profile”

• Click on “My medications”

• Click on “Add medicine”

• Search for your medication, or scroll down the list to find it

• Select your medication

• Select your dosage

• Click “Next”

• In the “how often” drop-down, select the “custom” option

• For Intervals, you can choose between your own intervals, or fully manual registration.

• If you’re not sure when you’ll be taking the medication, you can set a date a year into the future, and go in and edit the medication later. Then, you can add another intake when it’s relevant to you, as long as there’s another planned intake further into the future.

To add more intakes, simply click “Add more intakes” and proceed with entering the necessary information.

You can delete your previous registered headaches and migraine attacks from the main calendar page, or from the diary page.

Simply click the date you want to change or delete the headache from, and you’ll see the headaches registered for that date. Click the relevant registration, and scroll down.

On the bottom of each headache / migraine attack registration, you’ll see buttons to either:

Delete - or - Edit

Click Delete to remove the registration